Tempurity System Voice Alarm Notifications

Introduction

This document describes how to implement Tempurity System voice alarm notifications. A voice alarm notification is a phone call in which a robotic voice relates the current state of a "monitored device". The implementation of voice alarms in Tempurity does not require dialers or special hardware of any kind. ANY authorized Tempurity Server connected to the internet can send voice alarm notifications. The Tempurity Server uses a form of voice-over-IP to implement the phone call. The message travels from a Tempurity Server to a voice server on the internet to your phone. This makes Tempurity the most powerful and flexible system on the market for protecting your critical business assets.

If you are reading this because you are wondering if Tempurity voice alarm notifications are currently operational, you can do a quick test of a phone call here.

Voice alarm notifications are one of several kinds of alarm notifications that can be sent by Tempurity. Tempurity also sends e-mail, text message, pages, and alarm status is always visible from the Tempurity Monitor's main display.

For a general overview of the Tempurity architecture see the brief architecture overview.

What is a voice alarm notification?

A voice alarm notification is a phone call with a spoken voice letting you know that there are potential problems with the data from a "monitored device" and its contents.

Voice alarm notifications are introduced in version 2 of Tempurity , although there was brief beta support in Tempurity 1.6.

The requirements to implement voice alarms in Tempurity

In version 2 of Tempurity there are three requirements for the implementation of voice alarm notifications:

1) A voice account. These are available through Networked Robotics. The voice account is entered in the Tempurity Server Configuration utility. All voice alarm notifications for monitored devices on this server are charged to this account.

2) Networked Robotics must specifically authorize the voice-sending IP address. This is the external address of the Tempurity Server that is sending the voice alarm notification.

3) The ability to send messages to the internet from a Tempurity Server computer (messages to the internet can not blocked).

Voice alarm notifications may not be delivered properly on phones with extensions, or those with answering machines. Always check to make sure that voice alarms are delivered properly before relying on them for monitoring your cells or other samples.

Trial voice accounts are available from Networked Robotics, however for long-term use your company, site, or department will need its own account, or may need to pay an additional fee. Voice accounts are of the following form and must be entered into the Tempurity Server Configuration utility using the numeric form below. Remember to enter the dash.

e.g. 34040-230272736

External IP addresses

The external Ip address of the Tempurity Server is often different from the IP address of the Tempurity Server computer itself. That is because firewalls sometimes convert company-internal IP addresses to external addresses for security or IP-address-management reasons. One way to find your external IP address is to access the following web page from the Tempurity Server computer of interest.

http://whatismyipaddress.com/

This is the Ip address that should be sent to the Networked Robotics support group at support@networkedrobotics.com to enable voice alarm notifications from your Tempurity Server.

The specific authorization of source IP addresses for voice protects against the possibility that unauthorized entities can make calls.

Foreign language voice alarm notifications

Voice alarm notifications in foreign language versions of Tempurity (French, Spanish, Italian, Chinese, Japanese, Portuguese, etc) are issued in the Windows default language of the Tempurity Monitor computer. At the present time these foreign-language voice alarm notifications are difficult to understand. A test should be made of the value of voice alarms in foreign languages.

back to Support / Tutorials