Tempurity System Voice Alarm Notifications

Introduction

This document describes how to implement Tempurity System voice alarm notifications. The implementation of voice alarms in Tempurity does not require dialers or special hardware of any kind. ANY authorized Tempurity Server connected to the internet can send voice alarm notifications. Tempurity Servers and associated monitors can be downloaded instantly from the Networked Robotics web page. The Tempurity Server uses a form of voice-over-IP to implement the phone call. The message travels from a Tempurity Server to a voice server on the internet to your phone. This makes Tempurity the most powerful and flexible system on the market for protecting your critical business assets.

For a general overview of the Tempurity architecture see the brief architecture overview.

Voice alarm notifications are one of several kinds of alarm notifications that can be sent by Tempurity. Tempurity also sends e-mail, text message, and page, and alarm status is always visible from the Tempurity Monitor's main display.

What is a voice alarm notification?

A voice alarm notification is a phone call with a spoken voice letting you know that there are potential problems with the data from a "monitored device" and its contents.

Voice alarm notifications are introduced in version 2 of Tempurity , although there was brief beta support in Tempurity 1.6.

The requirements to implement voice alarms in Tempurity

In version 2 of Tempurity there are three requirements for the implementation of voice alarm notifications:

1) A voice account. These are available through Networked Robotics. The voice account is entered in the Tempurity Server Configuration utility. All voice alarm notifications for monitored devices on this server are charged to this account.

2) Networked Robotics must specifically authorize the voice-sending IP address. This is the external address of the Tempurity Server that is sending the voice alarm notification.

3) The ability to send messages to the internet from a Tempurity Server computer (messages to the internet are not blocked on your internal network).

Voice alarm notifications my not be delivered properly on phones with extensions, or those with answering machines. Always check to make sure that voice alarms are delivered properly before relying on them for monitoring your cells or other samples.

Trial voice accounts are available from Networked Robotics, however for long-term use your company, site, or department will need its own account. Voice accounts are of the following form and must be entered into the Tempurity Server Configuration utility using the numeric form below. Remember to enter the dash.

e.g. 34040-230272736

The external Ip address of the Tempurity Server is often different from the IP address of the Tempurity Server computer. That is because firewalls sometimes convert company-internal IP addresses to external addresses for security or IP-address-management reasons. One way to find your external IP address is to access the following web page from the Tempurity Server of interest.

http://whatismyipaddress.com/

This is the Ip address that should be sent to the Networked Robotics support group support@networkedrobotics.com to enable voice alarm notifications from your Tempurity Server.

The specific authorization of source IP addresses for voice sends is required as a means of preventing voice alarm notification spam, and the associated cost to customer organizations.

Quality of foreign language voice alarm notifications

Voice alarm notifications in foreign language versions of Tempurity (French, Spanish, Italian, Chinese, Japanese, Portuguese, etc) are issued in the Windows default language of the Tempurity Monitor computer. At the present time these foreign-language voice alarm notifications are difficult to understand. A test should be made of the value of voice alarms in foreign languages.

General review of the action of the Tempurity Monitor

The Tempurity Monitor is designed to be highly distributed - even a "personal" alarm system. Each user that maintains control of a Tempurity Monitor on any computer specifies his or her "personal" alarm notification criteria. This information is stored on the computer on which the Tempurity Monitor is running in the Windows registry. Alarm notification parameters such as destination e-mail, destination voice phone, or cell phone provider are under full control of most users. They can change these parameters whenever they want, and thus are responsible for the reception of alarm notifications, and therefore the critical information concerning the quality of their samples.

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